Last Modified: June 26, 2025

Welcome to RunConvert, operated by RunConvert Solutions, Inc., a Delaware corporation located at 76 Healy Road, Victoria, Australia ('we', 'us', or 'RunConvert'). By accessing or using our file conversion services at runconvert.com (the 'Site'), including our web interface, API, or mobile apps (collectively, the 'Service'), you agree to be bound by these Terms of Service (this 'Agreement'). If you accept on behalf of an entity, you represent and warrant that you are authorized to bind that entity. RunConvert and you (the 'Customer') are referred to as the 'Parties' or individually as a 'Party'.

This Agreement governs your use of the Service, including file conversions, account management, and API interactions. We may update this Agreement, with changes posted here and effective upon your continued use. If you disagree, please discontinue use and contact us at [email protected].

Aggregated Data: Anonymized data derived from Customer Data or Service usage for statistical or performance analysis, such as conversion trends.

Authorized User: Your employees, contractors, or agents authorized to use the Service under this Agreement, for whom access has been purchased.

Customer Data: Files, information, or content (e.g., images, documents) you or Authorized Users submit through the Service, excluding Aggregated Data.

Documentation: RunConvert’s user guides, API references, and help resources at runconvert.com/docs.

Harmful Code: Malicious software, viruses, or code that disrupts or damages systems or data.

Order: The purchase order, online checkout process, or agreement specifying your Service plan, pricing, and limits.

Personal Information: Data identifying an individual, as defined by privacy laws like GDPR or CCPA.

RunConvert IP: The Service, Documentation, and all related intellectual property, excluding Customer Data.

Services: RunConvert’s platform for file conversion, including web, API, and mobile app interfaces.

Subscription Period: The duration of your access to the Service, as specified in the Order.

Usage Limitations: Restrictions on file size, number of conversions, or Authorized Users, as outlined in your Order.

2.1 Provision of Access: Subject to compliance with this Agreement, RunConvert grants you a non-exclusive, non-transferable, non-sublicensable right to use the Service during the Subscription Period for internal purposes, such as converting files for personal or business projects. Access is limited to Authorized Users and features in your Order. We provide access credentials as needed.

2.2 Documentation License: We grant a non-exclusive, non-transferable license to use Documentation during the Subscription Period for Service-related purposes, like learning how to use our API.

2.3 Use Restrictions: You may not: (i) copy, modify, or create derivative works of RunConvert IP; (ii) sell, lease, or distribute the Service; (iii) reverse-engineer or access source code; (iv) remove proprietary notices; (v) use the Service for illegal activities or intellectual property infringement; (vi) develop a competing file conversion service; (vii) bypass usage limits (e.g., via multiple accounts); or (viii) upload Harmful Code.

2.4 API Usage: The RunConvert API may only be used as part of software adding significant value, not as a standalone file conversion service. For example, you may integrate our API into a photo editing app but not offer raw conversion services.

2.5 Reservation of Rights: All rights not expressly granted are reserved by RunConvert. No implied licenses are granted.

2.6 Service Suspension: We may suspend access if: (i) the Service is threatened (e.g., by cyberattacks); (ii) your use risks security or is fraudulent; (iii) you face insolvency; (iv) third-party providers limit our access; or (v) required by law. We’ll notify you and aim to restore access promptly, but we’re not liable for suspension-related losses.

3.1 General: You are responsible for all Service use via your access, including Authorized Users’ actions. Any breach by an Authorized User is your breach. Ensure Authorized Users comply with this Agreement.

3.2 Customer Data: You are responsible for the legality, accuracy, and content of Customer Data (e.g., uploaded files). Do not upload protected health information or payment card data without our written approval. Maintain backups, as we do not store files beyond 24 hours.

3.3 Third-Party Products: Integrations (e.g., Stripe for payments) are subject to third-party terms. You warrant authority to authorize data transfers from such products to the Service.

3.4 User Conduct: You must use the Service responsibly, avoiding abusive practices like overloading servers or uploading corrupt files. For example, repeatedly uploading incompatible files to bypass limits violates this Agreement.

4.1 Packages: Prepaid packages increase usage limits (e.g., conversion credits). Payments are one-time, non-refundable, and credits remain valid until account termination. For example, a package may grant 500 conversion minutes.

4.2 Subscriptions: Monthly subscriptions provide credits that expire at the end of each billing period. Payments are non-refundable. Cancel or change plans anytime via your account, effective at period’s end.

4.3 Auto Refill Packages: If enabled, we charge for a new package when 95% of credits are consumed. Monitor your account to avoid unwanted charges. Cancel Auto Refill in settings.

4.4 Fees: Fees in the Order are due without deduction (e.g., monthly for subscriptions). Late payments incur 1.5% monthly interest and collection costs. We may suspend access after 10 days’ notice of non-payment.

4.5 Taxes: You are responsible for taxes on fees, excluding taxes on RunConvert’s income. We may invoice you for taxes we’re required to pay.

We guarantee 99.9% monthly uptime, calculated by subtracting unavailable minutes from 100%. If we fail, you may claim a refund of 1% of your last invoice per 10 minutes of downtime, up to 100% of the invoice. Submit claims with outage details and logs to [email protected].

Exclusions: Refunds do not apply to outages from: (i) announced maintenance (check our status page); (ii) corrupt or incompatible files; (iii) unsupported formats (test with our free plan); (iv) experimental conversions (e.g., beta formats); or (v) force majeure events or external internet issues.

6.1 Definition: Confidential Information includes business or technical data (e.g., API specifications) marked as confidential or reasonably considered so, excluding public, previously known, or independently developed data.

6.2 Duty: Neither Party may disclose the other’s Confidential Information except to authorized representatives. Disclosure is permitted for legal compliance (with notice) or to enforce rights.

6.3 Return or Destruction: Upon termination, return or destroy Confidential Information and certify compliance. Obligations survive for three years, or longer for trade secrets.

7.1 RunConvert IP: RunConvert owns all rights to the Service, Documentation, and Aggregated Data. Third-party providers own their integrated products.

7.2 Customer Data: You own Customer Data (e.g., uploaded files). You grant RunConvert a non-exclusive, royalty-free license to process Customer Data for the Service and a perpetual license for Aggregated Data. You may export Customer Data anytime via Service tools.

7.3 Feedback: Feedback (e.g., suggestions for new file formats) may be used by RunConvert without obligation, provided we don’t identify you without consent.

8.1 Privacy Policy: Our Privacy Policy governs Personal Information and Customer Data handling and is incorporated herein.

8.2 Copyright Policy: You are responsible for ensuring Customer Data does not infringe intellectual property rights. We may remove infringing content per applicable law. Do not use the Service for illegal file sharing or copyright violations.

The Service is provided 'as is' without warranties, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee error-free operation, uninterrupted access, or file integrity. Maintain backups, as files are deleted within 24 hours.

10.1 RunConvert Indemnification: We will defend you against claims that the Service infringes US copyrights or trade secrets, provided you notify us promptly and allow us to control the defense. We may modify the Service or terminate the Agreement if infringement is alleged.

10.2 Customer Indemnification: You will defend RunConvert against claims arising from Customer Data or unauthorized use, provided we consent to settlements.

10.3 Sole Remedy: This section is your sole remedy for intellectual property claims.

Except for confidentiality breaches, indemnity obligations, or gross negligence, neither Party is liable for consequential, incidental, or punitive damages, including lost data or profits. Our aggregate liability is limited to fees paid in the 12 months preceding a claim, or three times that amount for excluded liabilities.

12.1 Subscription Period: The Agreement starts on the Effective Date and continues for the Initial Subscription Period, renewing automatically unless terminated or you provide 30 days’ non-renewal notice.

12.2 Termination: We may terminate for non-payment (after 10 days’ notice), breaches of usage or confidentiality, or insolvency. Either Party may terminate for uncured material breaches (30 days) or insolvency. You may terminate by stopping use.

12.3 Effect of Termination: Cease using RunConvert IP, delete copies, and pay outstanding fees. No refunds are provided.

12.4 Survival: Sections on definitions, fees, confidentiality, intellectual property, warranties, indemnification, liability, and miscellaneous survive termination.

Before initiating legal action, you agree to attempt resolution through good-faith negotiation. Contact us at [email protected] to resolve disputes. If unresolved after 30 days, disputes may proceed to court per Section 14.1.

14.1 Governing Law: California law governs, with disputes resolved in San Francisco County courts.

14.2 Assignment: You may not assign this Agreement without our consent. Unauthorized assignments are void.

14.3 Force Majeure: Neither Party is liable for delays due to uncontrollable events, except payment obligations.

14.4 Notices: Send written notices to [email protected] or our address, effective upon receipt.

14.5 Publicity: We may use your name or logo in marketing unless you object in writing.

14.6 Export Controls: Comply with US export laws and do not access the Service from prohibited jurisdictions.

14.7 Equitable Relief: Breaches of usage or confidentiality may warrant injunctive relief without proving damages.

14.8 Entire Agreement: This Agreement, with the Privacy Policy and Orders, is the complete agreement.

Usage limits vary by plan, as specified in your Order. The table below outlines limits for common plans: